Refunds & Exchange

This Refund and Exchanges Policy applies to all purchases made through the website loafkitty.com

Filter Line Refund Policy

We currently do not accommodate refunds and/or exchanges for used filters

Supplement Line Refund Policy

We currently do not accommodate refunds and/or exchanges for supplement line of products.

WHAT IS THE REFUND PERIOD?

If for any reason you are unsatisfied with your purchase refunds will be accepted within 365 days of purchase following the above conditions.

I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 365 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Exchange Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. A refund in this case will not be possible if the damage was done during the transit with couriers as it's a process out of our hands.

 

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products are complete. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

HOW MAY I CONTACT YOU?

You may contact us by e-mail at support@loafkitty.com. The Loafkitty Support team operates

Monday - Friday 9am - 5pm EST.

To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!

WILL I BE REFUNDED MY PRIORITY INSURED SHIPPING COST?

No. We provide free standard shipping for all orders, however, priority processing shipping & shipping protection costs will not be refunded.